Return & Refund Policy

At Solvolas , we want you to be completely satisfied with your purchase. If you are not happy with your order or encounter any issues, we are here to assist you. Below are the details of our Return and Refund Policy.

1. Returns:

If you are not satisfied with your product, or if the product you received is not as promised or has any defects, you are eligible for a free return within 30 days of receiving your order.

Return Conditions:

  • Order Number: You must have your order number ready to initiate a return.
  • Time Limit: Returns must be made within 30 days of receiving the product.
  • Packaging: Please ensure that the product is returned in its original condition, and the packaging remains intact.

2. Return Process:

Before returning an item, please contact us:

  • Email: Reach out to us at support@solvolas.co.uk
  • Live Chat: You can also contact us directly via Live Chat on our website.

Please provide the following details when contacting us:

  • Order Number
  • Reason for Return

Our team will check your order details and verify if you are eligible for a return. If eligible, we will guide you through the next steps of the return process.

3. Return Charges:

Please note, return shipping charges are the customer’s responsibility. While we cover the cost of shipping your order, the return shipping must be paid for by you. However, our customer support team is here to make the return process as easy as possible.

4. Refunds:

Once we receive the returned product, we will process your refund. The refund will be issued to the original payment method (the credit card or payment method used for the initial purchase).

  • Refund Processing Time: The refund will typically take 3-10 business days to appear on your account, depending on your bank or payment provider.
  • Transaction Fees: Don’t worry about transaction fees, we will cover them, and you will receive a full refund for the product.

5. Contact Us:

For any questions or concerns about returns or refunds, feel free to contact our support team: